| Appendix C Transcripts of Q&As from formal Public Consultation Meetings First Public Meeting -
Tuesday 15 January 2002
Second Public Meeting – 23
January 2002
Carol Jones Q In the consultation document there are 3 site options, it is evident that public preference would be for one site, is this the most expensive option because of PFI? A No, option appraisal had to be included in the Strategic Outline Case document. Costings for ECH were already known but for the PDH option, some assumptions had to be made based on building improvements. Less money would be spent on PDH; therefore running costs would be lower. In reality, once the appraisal is taken to the next, more detailed stage, the costs will probably rise. Cost issues include difficulties in expansion due to the city location, and providing extra facilities for patients whilst the build takes place. ECH would seem to be the better option in terms of patient quality and even if the costs are high, improved healthcare is preferable.
Jan French, March Town and District Councillor Q The building costs will be very expensive, what benefits are there to the private sector to raise this money? A Main benefits for private sector in PFI schemes are profit, a cash flow and income stream over a 30-year contract period. Q Will the private sector practice best value - will some profits be ploughed back into the health service? A Under PFI, after a 30-year contract, the property returns to NHS ownership. It has been bought and paid for and is NHS responsibility. During the course of the contract, there would be potentially break points for market testing or re-tendering of services, to demonstrate VFM. Q If PDH is sold does the money return to Government central funds? A Current NHS rules state that significant land disposal (over £1m) go back to central government. PNHST is a 3* trust. Alan Milburn gave a recent speech which indicated that 3* trusts will have greater freedom in the future, including retaining 10% proceeds from sale of land. Q Will one of the intermediate care centres be based in March? A This is an issue for the South Fenland area both logistically and in terms of availability of site. Both are potentially problematic. The range of services that locals require has to be considered as this will influence location. Services are already provided at Doddington Hospital, and this may be a good site for one of the local facilities. GP services are being linked into the centres to provide access, backup, diagnostic support and cover during the out-of-hours period.
Jackie Gumbleton Q How much influence will Fenland PCT have in the outcome of the consultation? A Patient percentages show that Fenland area only produces about 14 % of patients so the bulk of the capital will inevitably be around the development area. Good opportunity to make PHNHST a showcase for the rest of the NHS and PCT views are very important in assessing the needs of the whole community. Activity from Fenland is between Peterborough, Hinchingbrooke and King’s Lynn, which makes it harder for the PCT to consider resourcing a local facility.
Stan Ferris Q What occurs to the current service over the expansion period? A Service provision has to start immediately to address this issue. GPs agreed at the Clinical Conferences that a refocus is needed and changes are necessary. This will include consultant appointments, telemedicine in local practices and more one-stop services like the cataract service. The Transformation Project at PHNHST will look at delivery and streamlining of services. Anti-coagulation services and specialist nurses are seeking to move into the community to improve access to patients. Q Marylebone Health Centre (Dr Taylor’s practice) is full to capacity and need new premises. A 2 practices are located in Marylebone currently but there are plans for one of the practices to relocate in March. The remaining practice can then expand its workforce to relieve pressure and also improve their services to potentially provide x-ray facilities, pathology testing and beds. There are currently no minor injury unit centres in March and this would be a good reason for locating a bigger facility in the area if that is what the locals wish to see. Q When would this happen in March? A Resource centres could relieve the pressure on the PHNHST redevelopment, so the idea is that these sites would be up and running before the main building starts. Ann Sacker, ex Nurse Q Where are trained nursing staff going to live, will the hospital provide accommodation? A Training accommodation only is provided at the hospital. Part of the reason for trying to make the development a showcase is to attract staff and try and encourage people to come and live in the area. Discussions with housing associations and the district council are a possibility to work together to provide housing that will attract staff. Q It has been said that Fenland are enthusiastic about the project, how committed is PHNHST and if less money is available who is going to decide which centre will be developed? A After the consultation process is complete, the Fenland situation will be investigated. If insufficient money is available the major stakeholders would have to be consulted. PFI is different from traditional procurement schemes in that the Trust pays off the costs gradually from the revenue stream. If Fenland people state that they want a centre in March, then PHNHST would support this and would attempt to organise funding accordingly.
Q It is clear that one site option is preferred to enhance services. In the plan there was a Woman & Child unit featured, is this another name for maternity or will there finally be some sort of children’s hospital in the area? A It is more the later, but the service will also concentrate on
women’s specialties like breast surgery, with pre-care and
counselling. A Not a stand-alone unit. Derby opened a children’s hospital that was closed down shortly afterwards. The children’s services will be made more of a unit, to reflect children’s needs in the future and will be closely linked with women’s services. Stan Ferris Q Peripheral hospitals, such as Hinchingbrooke, Stamford and Wisbech, have a large catchment area. Will they be able to cope with future patient activity? A PHNHST is looking to increase service provision in March and Stamford. The challenge for the NHS is that the NHS Plan needs to be delivered, so services will have to be modernised i.e. electronic patient records. Q Where did the 12/14 % figures of patient activity in March originate? Are you aware that Cambs CC announced that 60, 000 new homes are to be built in the area? A Figures are purely based on patients using the hospital and the data comes from postcodes. Local authority population growth assumptions have been looked at for each of the districts and the fastest growth comes from March, South Lincolnshire area. The growth in planned services is based on our growth in emergency (about 3% a year), whereas population grows at about 1% a year. Q Regarding the possibility of extending facilities at Doddington, in Cathedral type proportions. This will cause staffing and access problems, so a better location may be March but there is no room for a very large development in the town, so it may have to be decentralised again. A Doddington is a valued facility but logistically are the services in the right place – this is the problem we are trying to resolve at the moment. Public transport situation is very bad also. Comment from Audrey Bradford Emphasis so far in the debate has been resolving Peterborough issues if the one-site option goes ahead, but there is a real opportunity now to improve facilities for the March/Fenland area, allied to this scheme. We must now encourage locals that this needs to be given serious consideration by the new Strategic HA.
Third Public Meeting – 8 February
2002
Mrs Mary Patrick Q If the acute site remains in central Peterborough, residents of Bourne, Deepings and Stamford will have to rely on public transport. The Stamford site should be expanded and upgraded, so services are available to the locals. A The public transport issue is not part of PHT’s remit, however one of the proposals is that a dedicated hospital bus will pick up passengers/visitors from Queensgate and the railway station and take them to the hospital. The service will work on a regular loop, every 15 or 20 minutes. Intermediate health care centres will reduce travel to the acute site for residents in this area as well as south of Peterborough, i.e. Whittlesey, Yaxley. Diagnostics and minor treatments can be undertaken. Another challenge is to recall services from Cambridge, i.e. haemodialysis for kidney patients is now available at PHT. A plan is being put together for radiotherapy services on the new development, as currently only palliative care can be offered. Stamford Hospital facilities will be retained and expanded upon. There is a planed investment for this site.
Un-named member of public Q Stamford Hospital was upgraded a few years ago and received 2 of the finest theatres in the country, are these facilities to be closed? A 20 years ago an operating theatre was built and a local anaesthetic theatre. It is now quite old and needs replacing. Our plans are now to build 2 new operating theatres in Stamford.
John Wethers Q A 10% increase in population by 2010 and a 20% increase by 2020 has been predicted, beds will be increased by 13% but when will this be accomplished? Two thirds of the doctors in Peterborough are over 55 years and will have retired by 2010. There is also a nurse recruitment problem. PDoc was set up in Peterborough to cover GP group practices out-of-hours and WellDoc was set up to offer the same provision for Stamford, Bourne and Oundle residents. This facility may become unstable due to the decline in GP numbers. A The new hospital should be ready by the end of 2007. Beds in local care centres should be available before this date. We are hoping to attract staff to a new super hospital. However, Stamford does not have the same ageing GP problem that Peterborough experiences. Co-ops have produced a huge impact on the working lives of GPs and will attract them to areas like Stamford. Lincolnshire has just been designated a teaching PCT, which is a positive step in attracting nurses, midwives, GPs. NPCT has also received teaching status. There is currently a project running in Peterborough to discuss a reorganisation of the out-of-hours service for the future. Q Will the design of the new hospital be more attractive architecturally and more patient/visitor friendly? At present, the car park is a long way from the main entrance. A The Government have set up a body called the Commission for Architecture in the Built Environment to look at new hospital schemes and require planners to pass certain architectural criteria. The hospital corridors are very long at present but new designs mean that the hospital will be divided up more into sections. The main entrance will be nearer to the car parks, as will the bus stop. This is possible because of the surrounding land at ECH, this would not be possible in the land-locked site at PDH.
Thelma Hewitt Q Are stroke rehabilitation units planned? A Stroke services around the country are poor, some hospitals still do not have an acute stroke unit. A national service framework for older people is trying to address this issue. The HIP plan is to have an acute element as well as a rehabilitative element in the community – which is a strong function for the intermediate care centres.
Robert Rose Q If plans for Stamford Hospital do not go ahead, what other plans for secondary care provision do you have in this area? Are potential staff dissuaded from working at PHT as it is not a teaching hospital? A PHT is slowly becoming a teaching hospital, and will supply teaching services to Cambridge and Leicester. PHT can now be described as an associated hospital of Leicester Warwick Medical School. PHT does attract consultants for the very reason that it is not a teaching hospital.
Ann Johnson Q Transport timetables do not fit in with visiting times. Car parking is not sufficient and not close enough to the main entrance. Random shifts for nurses are very stressful. Ward 1Z needs refurbishing and genders splitting. A Cost of transport is a serious worry that PHT is trying to address. Intermediate health centres will mean patients do not have to travel so much in the future. Issue of shifts are being tackled. IZ has been upgraded but is still a cramped area because there is not much room for expansion in PDH.
Sonia Wethers Q Given increasing costs of medical technology, have you budgeted for increasing services and where is the money coming from? Patients have to visit Papworth and Cambridge for some treatments currently, do you see PHT becoming more self-sufficient in the future? A The plan focuses mainly on hospital care and primary care but angiography services are developing at PHNHST so that cardiology work can now be carried out locally. All 3 options are being costed, with growth in population, funding is increased and enough additional income will be available to fund the planned services.
Brian ? Q Chronic illness nurses are funded by charities, i.e. MS nurses. Will PHT take over this funding? A Presentations have been delivered to local groups, i.e. Parkinson’s disease and this issue was raised. The number of specialist nurses is to increase due to demand, as the role develops, funding is sometimes taken over by PCTs. However, if charities assist, more services can be offered. Q On the question of funding, can the EU or the Countryside Agency assist? A No, these are not seen as appropriate funding channels for
secondary health care.
Fourth Public Meeting – 11
February 2002 Margaret? Q There is no mention of visiting in the consultation document. This is very important to patients and ECH is much harder for people to reach via public transport. Space at PDH is tight but is compulsory purchase not an option? A Compulsory purchase is little used today and would present immense difficulties with this option. A proposal has been made to put on a dedicated bus service to pick up hospital passengers on a permanent loop system from Queensgate and the railway station and then on to ECH. This would run regularly (every 15 mins). Another problem is that the local bus services are inadequate in the evening, but unfortunately this is not the remit of PHNHST. PHNHST’s sentiment is that, although transport remains a problem, plans for a new hospital and local care centres in Peterborough should not be compromised. Q I think it would be a shame to lose a mid city hospital. A 3 options are being considered. From a clinical viewpoint, a one-site option is preferred. Each option is being thoroughly explored but PDH is a problem in terms of expansion. The site is land-locked as opposed to ECH, on a green-field site. Q It is a shame the idea of expansion was not explored 30 years ago, when an extension hospital could have been built on the site of St Johns. A Patient’s health problems 30 years ago are very different to patients of today. More is dealt with in the community and hospital inpatients are usually more seriously ill, with more complex needs. When there are split sets of medical and nursing staff, it is very difficult to provide a coordinated package of care. We need to look at one site to provide the best care for the patient.
Michael Page Q I am involved with a charity that provides services for older people in Peterborough. Volunteer drivers have no problem with driving passengers to ECH for hospital appointments but are reluctant to drop off at PDH because the parking situation is almost impossible and passengers cannot be dropped off at the main entrance. The situation is the same for visitors. Public transport also drops off passengers a long way from the main entrance.
Kim Longlands, PACE Q Can you explain the Woman & Child Unit? A Maternity, SCBU, children’s’ outpatients and wards, children’s A&E will all be together in one unit. In the Women’s Unit, obstetrics and gynaecology patients can be housed in adjacent units and breast cancer patients can be cared and counselled in a separate area. Q I have a problem with the gynaecology area, with endometriosis a lot of women are infertile. It is a bit insensitive to locate these patients close to maternity patients. A Termination of pregnancy patients will also to be considered in this. The unit reflects where clinical services are sited but segregation will occur. Maternity would stay a separate unit.
Sam Shippey Q What are the combined numbers of beds available currently in the 2 main hospitals? Will there be provision to maintain the present level of service during the build? A 690 beds are currently available across both sites. 100 extra beds have been envisaged in the SOC. This takes into account population of growth. These would be divided between the acute site (60) and community care centres (40). Numbers are based on a formula from the National Beds Inquiry. The occupancy of beds currently is very high and it is hoped in the future that beds will run on 82% occupancy. This would reduce pressure and enable staff to use beds more effectively.
Un-named member of public Q Single bed wards are not always suitable for patients, some patients do not like isolation and improve more quickly in a larger bedded area. A Both views have been expressed. 50% single rooms are proposed following NHS Government guidelines. We are required to produce a plan to produce up to 50% single rooms and to formulate whether or not it is achievable. There is more flexibility with gender separation with a larger number of single rooms. Q From a nurse’s perspective, is it not easier to care for patients in a six-bedded bay? There must be staffing implications for more single rooms? A This is useful feedback.
Ann Sidwell, MS Society Q Are there any plans for respite care? A The focus in the local health centres will be on care. This is more of a Social Services issue though and needs to be addressed separately. Q Will patients have access to super specialist services for more intensive treatment? A There is an on-going process with these services. PHT is hoping to provide radiotherapy services in the acute site. Kidney dialysis services have already been relocated from Cambridge. Q Will parking facilities be sufficient in the future and will parking fees be rethought? Currently visitors/patients have to pay for 4 hours minimum parking. A A travel study has been performed to gauge travel patterns. A green travel plan has to be created now for the town planners. We will try to go for as many parking spaces as possible. The argument about fees has been noted.
Fifth Public Meeting – 6 March
2002 Bob Woolley Q In the consultation document, 3 options are referred to, the cheapest being the do minimum option. Why is this? A The document is the first cast of headline numbers. There are more options for a new building on ECH, to provide a better health service in Peterborough, though it is the more expensive option. The ‘do minimum’ option is cheaper because it involves less building but it delivers the least in terms of the NHS Plan and quality improvements. A decision will be taken on the basis of feedback from the public consultation, castings and quality assessments and the benefits that each option can deliver.
Q The Pensioner’s group I represent received a Health Investment Plan presentation and the general feedback was that, as patients they are being sidelined. More GPs will be needed due to the stress of the job and shorter working hours in the future, where will they come from? What do you mean by caring structures, when the government have stopped money for nursing home beds? Where will elderly patients be cared for, we do not think it will be in the new hospital? A The government’s target is to attempt to recruit 2/3 thousand more GPs over the next few years but even these figures are not high enough. The reality is that GPs are training and then disappearing into more specialised roles as a more attractive option. Primary care work will be a more appealing role in the future if changes are made to the ways in which GPs work. Early retirement needs be addressed also. GPs treat too many minor illnesses that nurses could treat, instead of concentrating on chronic illness. One vision for the future is that GPs will not necessarily be the first point of contact for a patient, a trained individual could triage patients and direct them to the most appropriate person to treat them; be it a nurse, physiotherapist or doctor. Intermediate care will provide up to 40 inpatient beds for some elderly patients (e.g. recovering from a major operation), and they will remain under the care of the GP, supported by nursing staff. Some patients, who occupy acute beds at present, are there for social reasons, these admissions can be reduced by more use of rapid response. Hospital-at-home can also be expanded by providing medical facilities in the patient’s home. These facilities are better for the recovering patient and need to be expanded. Diane Newman Q Is it true that GPs are disappearing because they are overburdened? Is not the way forward specialist outreach teams? Long term illnesses are not being supported enough in long-term management, i.e. neurology. Experienced nurses are not recognised, as they should be A Treating patients in the community also pertains to those with
long-term conditions. Specialist services do need to be put in place
to free up GPs where their time is used inappropriately. There are a
range of specialist nurses, i.e. Parkinson’s nurses, MS nurses,
nurse consultants, whose services are recognised and will be more so
in the new model of care in the future.
Ron Graves Q How are the options to be funded? PFI has been compared to a mortgage. However, the PFI consortium keeps ownership of the hospital. This is not about public building for public ownership. The government do not require that hospitals are built by PFI, but by the most economic system available. There are currently 3 government funded hospital projects. Not one PFI project has been completed on time, within the predicted finances and those currently functioning have experienced all sorts of building problems. Have representations been made to the secretary of state for public money to be made available for this project? Can we also have a public statement to say that all staff will remain in the employment of the NHS, even if the project is PFI funded and furthermore that services currently contracted out, will be brought back in-house?
Mohammed Hussein Q Many members of the ethnic minority living in Peterborough are worried about the closure of PDH, because of the lack of transport to ECH. A The aim of the project is to provide services centrally, i.e. outpatients and diagnostics in the care centres. One proposal in the plans is to bring in a dedicated hospital service, to loop between ECH, Queensgate and the railway station. Local bus companies will be lobbied to provide additional transport. A meeting has already been held with ethnic minority leaders to make sure the plans are fully understood by the community.
Q I am concerned at the flippancy of the panel. The Pensioner’s Association has passed a resolution that we will not countenance PFI. A These comments have been noted.
A Norfolk and Norwich was in the first wave of PFI schemes, 5 years
ago. PFI contracting process has vastly improved since then and is a
much slicker process. Fenland Wing had building problems when it first
opened many years ago as a publicly funded scheme and this can happen
to any new building, however it is funded. Q PDH is a well built hospital and should remain open and developed. A All 3 options will be considered. Developing PDH would be very disruptive and services would need to be relocated.
Nick Sandford, Peterborough City Councillor Q A shuttle service has been previously mentioned. Also
negotiations with local bus company services, will these services be
subsidised? A Cost of services will need to be estimated, it will not be a free service.
Mick Rayment Q Will the Trust board lobby ministers to get the best financial
deal for the project? A If we cannot secure a PFI deal, it is very unlikely that we could secure public funding.
Geoff Middleton Q Will the ambulance service be developed? A Patient transport services are of a high quality and are regularly assessed for quality of care, this would continue into the future. Community care centres are consulted on the level of service. In terms of emergency transport, this continues to improve.
Marion Parker Q Will specialist teams, i.e. neurology rehab team be expanded into the acute setting? A Follow-up head injury clinics are starting to form through A&E dept, this will be developed in the future. The neurology rehabilitation team will be re-housed in one of the new intermediate care centres. National plans for head injury patients are being considered and services will be provided if we have professionals with the appropriate level of skills in the area.
John Toomey, Unison Q It is wrong to disguise the issues of PFI; attention is being diverted away from PFI, with more emphasis tonight on primary care issues. The issue of financing the new hospital is a separate matter that needs much discussion. The consultation process is a charade, more of a rubber-stamping exercise and has not attracted many members of the public for this reason. A All comments are taken on board.
David McDonald, Hospital Volunteer Q I work on reception at PMU, and deal with patients who cannot find any parking and arrive late and stressed for appointments. Sometimes patients arrive at the wrong building for their appointment and the children’s ward is the furthest walking point from PMU. Pharmacy is also located a long way from PMU, for pregnant ladies to pick prescriptions. It is possible for a patient to have 3 appointments on 3 consecutive days in 3 totally different locations. Trying to deliver medical records to the correct locations is practically impossible. The hospital needs to be located on one site to overcome all these listed problems. A Thank you for your comments.
Mary Cooke Q Will there be more beds in the new hospital?
Marc Snowden Q It has been mentioned that nursing homes need to be employed to release acute beds. If this is the case, will we reopen homes that Social Services have closed and who will finance this? A This is opening a very wide debate, which needs addressing.
Unnamed hospital employee Q How many beds will be in intermediate care, will GPs staff these centres and will they just be glorified GP practices? A Up to 40 beds will be located in the community, staffed by nurses and GPs. They will be step-down beds for patients from the acute setting, who still require close supervision and intensive therapy after surgery, or for patients who are not unwell enough to rationalise a hospital bed but do need supervision by a trained doctor in the community, until they are back on their feet.
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